I was not happy with this NeuTab phablet (phablet: a combination tablet with cell phone option) for a number of reasons. It is now on its way back to Amazon.ca for a refund.
I had bought this primarily to use as an ereader and replacement for my Kindle Fire (which I loved but the battery died).
What DON'T I like:
To begin with, the screen on this phablet is quite narrow for reading books on it, not ideal for this purpose.
The booklet that comes with it is basically useless. For eg: they say to insert sim card but no diagram is shown how the sim card compartment is even accessed, on the back of the unit. No photo of the parts of the unit either. I had assumed it was just a slot on the side of the tablet but it is actually enclosed and you need to snap off the plastic cover to get to it. I didn't want to break something trying to do this so I went to YouTube to see how to go about this. I shouldn't have had to do that!
Then, after charging the unit, I tried to adjust the volume for the keyboard, it was set with an annoying "tap, tap..." sound. couldn't find how to adjust that, the sound option only adjusted the volume on the tablet, not the keyboard.
I also tried to find the clear history option, again couldn't find it anywhere. Tried security tab, etc... not there.
I also noted smudges and marks on the back of the unit when it arrived. Not pristine as expected. Perhaps a refurbished unit, not sure about that but it was being sold as "new".
I then tried to get some answers from the NeuTab customer support.
Now, over a week later still no reply and no option to phone them either.
Not a good start and I am not impressed by this company at all.
If I have to wait and wait... for an email for support, I know it's not a company I want to interact with, right from the get-go. That is where Amazon usually leads by a mile. If only they would get those Fire tablets back at Amazon.ca!
Overall rating for this product: Unsatisfactory. 1 out of 5
