My NameCheap Nightmare!!!

NameCheap, What Happened???

How does a company go downhill SO FAST??? 😠

I have been using NameCheap as my domain provider for my two blogs, for many years. 

Up until recently, they have provided acceptable and at times, even excellent service. That unfortunately has all changed.

With my recent email switchover from MYWAY (now out of business) to GMAIL, in Sept. and Oct. I had hundreds of email updates to complete. Most of them went without a glitch and took a few minutes each to complete. 

Not so with NameCheap! 

As of today, I have been trying for over 3 weeks to complete what should have been an easy email update with them. 

They seem to have a glitch at their end, not allowing my (and probably for lots of other people) a GMAIL account to be used as my new email address with them.

Their support staff refuses to acknowledge this glitch at their end and keep telling me to go through the same useless steps, over and over and over!!!

You read that correctly, WEEKS to update an email address!!! 

And it's still not done.

You can read my complete update here and also note my rating for NameCheap which I previously had at 5 out of 5. They have now slipped to a 1 out of 5. 

Speaking of 1, I also noted that at the Better Business Bureau, their current rating is also a 1, F!!!! That I'm not surprised by either.
                                              

If you are looking for a domain provider, hosting service....BEWARE!!! 😠

NameCheap. Domain/Hosting Provider and more....

😣😣Update to my Namecheap review, as of October 2017, 😣😣

As of today, I am still TRYING to update my email address with Namecheap, to no avail. This has been going on for WEEKS!! Yes, you read that correctly, WEEKS.

Apparently, they have some glitch with their system not accepting some GMAIL accounts, which is the email provider I recently switched to when MYWAY went out of business. 

I have sent countless emails and numerous chats to get this rectified with Namecheap, still not done and no end in sight to this insanity!!!

I don't know what has happened to Namecheap but it is beyond ridiculous how they've been treating me recently. 

I had to update dozens of companies with my switchover to gmail, NONE of these other companies (big and small) have put me through anything like this. 

If you hate wasting time on mundane tasks like updates to your email address etc, STEER clear of Namecheap. 😣😣😣 

I will post any updates that happen but so far, VERY surprised by how they've been treating me for something that should and could have been rectified by them in minutes. Instead, it's been WEEKS and hours of my time wasted. 

Do your homework if choosing a domain or hosting company. 

Buyer Beware!!😣😣😣



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This is my previous positive review of Namecheap, which as of 2017 is no longer applicable.

 Left here only to show just how far they have slid downhill....😣😣😣😣😣

Don't be put off by the name. The only thing cheap about this company is the amount of $$$ you will have to pay.

With the launch of this new blog, I searched the Internet looking for a company that would provide what I needed to get up and running: for now, just a new domain. A reasonable price, good (IE: NON-TECHIE) support and no "junk" to wade through to get it.

First stop for me was unfortunately the domain/hosting provider that comes up again and again online: GoDaddy.

In my opinion: Daddy can just GO and take a hike!

What a mess it was to try to navigate their site. In particular, I was appalled by all the check-marks that just happen to get added (not by me) before I arrived at the check-out. I ended up with a total that was not even close to the price quoted for a domain name on their front page. I checked out, but not with anything purchased. And with a very poor impression of this "industry leader". Even the coupon code I had from another online site didn't work for this company.

I continued my search and finally found my way to NameCheap.

All I can say is: so far, very good! As a non-techie person I appreciate simple to understand answers/support when it comes to all things Internet-related. I was immediately impressed by how quickly and easily my numerous set-up questions were answered. Nothing unexpected at the check-out screen either. And yes, I did have a coupon for NameCheap and this one worked.

Check out their website if you need a domain or hosting provider or other online/blogging services. I haven't had time to check out all their offerings but based on my experiences to date, I will be back!
                              
Overall rating for this service: Excellent. 5 out of 5.(This rating is NO Longer Applicable)

..........

Updated rating as of January 2012 (see my comment below): Fair. 2 out of 5.
.........

Updated third rating as of October 2017: 

Downgraded even further to 1 out of 5, see update at top of this post/review.😣